Stupid cable company (again)

[ostarella]

So nothing yet from the Better Business Bureau on my complaint - but did get a statement from Mediacom (yes - MEDIACOM - remember that name and stay far away from it!) which was mailed on the 28th - yeah, the day they disconnected us WITHOUT NOTICE. It says I now owe them over $500 for the cable box I failed to return, and reminding me that I'm supposed to give them 7 days notice before disconnecting so they can arrange to pick it up.

What we have here is a failure to communicate... or total lack of brains on the part of MEDIACOM.

Comments

[billy-shriner.livejournal.com]

oh not good :-( I'm assuming you weren't ever going to return the box, because you weren't disconnecting? And they've totally screwed up?

It's been quiet without you by the way... we miss you ;-)

[beckyblack]

Gah, what the heck is the matter with these people?!

[mlpsunflower.livejournal.com]

That is just wrong! Forget the BBB you'll be lucky to get a response from them in the next year. Besides, the BBB doesn't have the regulative authority to do anything about the problem. That is just wrong! Forget the BBB you'll be lucky to get a response from them in the next year. Besides, the BBB doesn't have the regulative authority to do anything about the problem. My guess is you’re not the only one with complaints.

I did a little research for you, since you can't do it yourself. Try this. www.mactamn.org This agency regulates the cable companies in your state. They might tell you that you have to go to the local franchising authority to file a complaint.

If all fails, you can always go the FCC. www.fcc.gov

Good luck!

[ostarella.livejournal.com]

Got email from BBB - Mediacom has until May 18 to respond, but that doesn't mean anything will be resolved. That cable box is my hostage (I'm also sending a letter to each of the three credit reporting agencies in case assholes decide to report this as "my bad").

Nothing's ever simple, is it? :p